外包往往让我想起许多商业任务，外包给印度的客服电话业务或外包给虚拟助理的数据录入工作。

Outsourcing usually brings to mind business tasks, whether that means customer-service calls offshored to India or data-entry work farmed out to a virtual assistant.

改进后的通讯将有助于减少客服电话的次数，增加在消息中通过阅读以下步骤提纲解决他们问题的可能性。

The improved communications will help reduce support calls by increasing the likelihood of an end user resolving their issue by reading and following the steps outlined in the message.