A person can only be open with someone he trusts, Kucherena said.

“一个人只能对自己信任的人敞开心扉，”库切列纳说。

Friends must learn to balance the inclination to be open with the need to be protective of each other's feelings.

朋友必须学会在想要吐露心声和保护自己的感情之间找到一种平衡。

Be open with them. Once you've identified a customer's needs when you build rapport by asking who, what, why, where, when…

对他们坦率。一旦在通过问谁、什么、为什么、哪里、什么时候等建立和善关系而识别顾客的需求后…