Jan Freitag, senior vice President of Smith Travel Research, which tracks hotels, says of the effort, "Anything that ultimately gives better customer service is to be applauded."

史密斯旅行研究公司的资深副总裁Jan Freitag说到此次努力，“任何致力于为顾客提供更好服务的措施都是值得赞赏的”。