They're too afraid of bungling the grammar or mispronouncing words in a way that would embarrass them.

他们太害怕因为发错音或犯语法错误而遭遇尴尬了。

While some customers end up mispronouncing the name or asking quizzically about what kind of animal it is, it's an opportunity that Andy Dunn, chief executive and co-founder, relishes.

虽然一些客户还是读错名字或者好奇地询问这到底是哪种动物，但这正是首席执行长和联席创始人安迪·邓恩(Andy Dunn)所期望的。