A nonscheduled airline or cargo plane.

您坐哪家航空公司的飞机。

As a carrier providing scheduled service or a carrier providing nonscheduled service using aircraft with 19 or more passenger seats, you must designate one or more CROs.

提供定期航班服务的承运人，或提供不定期航班但营运19个或以上座位的飞机的承运人，必须指定一名以上投诉处理人。