I ran the goose, is no good solution, so that he can contact customer service to retrieve the account password, otherwise we will be hoping to catch the blackmail and impose exactions on hacker.

然鹅，我并没有好的解决办法，只能让他联系客服找回账号密码，否则就要寄希望于能够抓住敲诈勒索的黑客了。